Meet the Experts Behind Your AI Solutions

Paul Cole

Chief Executive Officer & Co-Founder

NWCSC Ambassador

Paul is the co-founder and CEO of SME Cyber Solutions, bringing years of experience in supporting UK small and medium businesses. As a passionate advocate for accessible technology, Paul leads the company's strategic vision with a focus on delivering enterprise-grade solutions at SME-friendly prices.

As an ambassador for the North West Cyber Security Cluster (NWCSC), Paul regularly represents the organisation at industry events, strengthening the community and promoting better cybersecurity practices. He believes that technology should empower, not overwhelm — and this philosophy drives every solution SME Cyber delivers.

Areas of Expertise: Strategic planning, business development, cybersecurity advocacy, SME operations, stakeholder engagement

Neil Campbell

Chief Technology Officer & Co-Founder

Crest Practitioner Security Analyst (CPSA)

Neil is a Crest-certified security analyst and co-founder of SME Cyber Solutions. With deep technical expertise spanning media, finance, technology, and healthcare sectors, Neil oversees all technical operations, solution architecture, and product development.

Neil sits on the Federation of Small Businesses (FSB) Crimes Against Business policy group, where he contributes to cybersecurity policy discussions with the Home Office and the Mayor of London's office. His work influences national policy while remaining grounded in the real-world challenges faced by UK SMEs.

When it comes to AI solutions, Neil ensures every deployment is secure, reliable, and delivers measurable business outcomes. His technical rigour and commitment to excellence set the standard for everything we build.

Areas of Expertise: Cybersecurity, AI architecture, penetration testing, compliance, policy development, technical strategy

Jon Heaps

Senior Penetration Tester

Crest Practitioner Security Analyst (CPSA)

Jon is a Crest-certified penetration tester with extensive experience conducting security assessments for businesses across multiple industries. His expertise ensures that every AI solution SME Cyber builds is secure, resilient, and protected against evolving threats.

Jon's approach combines technical depth with practical business understanding. He doesn't just identify vulnerabilities — he provides clear, actionable guidance on how to fix them and prevent future issues.

When deploying AI agents, Jon ensures robust security measures are in place at every level — from data encryption to access controls to ongoing monitoring. His work gives clients confidence that their AI solutions are built to enterprise security standards.

Areas of Expertise: Penetration testing, vulnerability assessment, security architecture, threat analysis, compliance testing

Louise Cole

Programme Manager

Operations & Client Success

Louise oversees programme delivery and client success at SME Cyber Solutions, ensuring every project runs smoothly, stays on schedule, and delivers the outcomes clients expect. Her focus on clear communication and proactive problem-solving makes complex deployments feel effortless.

Louise is the person clients trust to keep everything on track. She coordinates between technical teams and business stakeholders, translates complex technical concepts into clear language, and ensures no detail is overlooked.

For AI deployments, Louise manages the entire process from initial consultation through to go-live and ongoing support. Clients consistently praise her responsiveness, professionalism, and genuine commitment to their success.

Areas of Expertise: Project management, client relations, operations coordination, process improvement, stakeholder communication