Everything you need to know about AI agents, automation, and how we work
What is Agentic AI?
Agentic AI refers to intelligent software agents that can perform tasks autonomously — like answering calls, following up leads, updating systems, and managing workflows — without constant human supervision. Think of them as smart digital team members who handle repetitive work automatically, freeing your team to focus on higher-value activities.
Is AI automation right for my business?
If your business deals with repetitive admin tasks, missed calls, slow follow-ups, or manual processes that eat up time, then yes — AI automation can help. We work with SMEs across all industries, from professional services to healthcare to trades. Book a free consultation and we'll identify where AI can deliver the biggest impact for your business.
How much does it cost?
Pricing depends on the complexity of your solution and the number of AI agents you need. Most SMEs invest between £500-£2,000 per month for comprehensive AI automation — far less than hiring additional staff. We provide transparent pricing with no hidden costs during the planning stage.
How long does it take to get started?
Most AI agent deployments go live within 2-3 weeks from the initial consultation. Simple solutions (like AI receptionists) can be deployed even faster, whilst more complex custom builds may take 4-6 weeks.
Will AI replace my team?
No. AI agents are designed to handle repetitive, time-consuming tasks — not replace your people. The goal is to free your team from admin work so they can focus on high-value activities like serving clients, closing deals, and growing the business.
What systems do you integrate with?
We integrate with most popular business tools including CRMs (HubSpot, Salesforce, Pipedrive), phone systems (RingCentral, 3CX, Aircall), email platforms (Outlook, Gmail), calendars (Google Calendar, Outlook), and more. If you use niche or legacy software, we can build custom integrations.
Is my data secure?
Absolutely. SME Cyber Solutions was built on a foundation of cybersecurity expertise. All AI agents are deployed with enterprise-grade security, encryption, and compliance measures. We're Cyber Essentials certified and our team includes Crest-certified security analysts.
Do I need technical expertise to use AI agents?
Not at all. We handle everything — design, deployment, integration, and training. Once your AI agents are live, they work automatically in the background. If you ever need support, our team is available 24/7.
What kind of support do you provide?
We provide 24/7 monitoring and support for all AI agents we deploy. You'll have direct access to our team whenever you need assistance. We also proactively monitor performance, identify optimisation opportunities, and provide regular ROI reports.
Can I customise my AI agents?
Yes. We design every solution to fit your specific workflows, business rules, and objectives. If you have unique requirements, we can build fully bespoke AI agents tailored to your needs.
What if I want to start small?
That's fine! Many clients start with a single AI agent (like an AI receptionist or lead follow-up agent) and expand over time as they see results. We'll help you prioritise based on where automation can deliver the biggest impact first.
How does the AI receptionist handle complex calls?
Our AI receptionists are trained to handle common enquiries, book appointments, and qualify leads using natural, conversational language. If a call requires human intervention, the AI seamlessly routes it to the right team member. You can also customise responses and scripts to match your brand voice.
Can AI agents integrate with my existing CRM?
Yes. We integrate with most major CRMs including HubSpot, Salesforce, Pipedrive, Zoho, and more. Our AI agents automatically update contact records, log activities, and trigger workflows based on your business rules.
What happens if an AI agent makes a mistake?
We thoroughly test all AI agents before deployment to minimise errors. Our team monitors performance 24/7 and can make adjustments in real time if needed. You'll also have access to logs and audit trails so you can see exactly what actions were taken.
Can AI agents work outside business hours?
Yes — that's one of the biggest benefits. AI agents work 24/7, including evenings, weekends, and holidays. This means you never miss a call, lead, or opportunity, even when your team is offline.
Why should I choose SME Cyber Solutions over other AI providers?
Unlike generic AI platforms or expensive enterprise consultancies, we specialise in delivering tailored, outcome-driven solutions for UK SMEs. We bring years of experience in cybersecurity and technology, a consultative approach, and ongoing 24/7 support — all at SME-friendly prices. You're not just getting software; you're getting a trusted partner.
Do you only work with UK businesses?
Whilst we're based in the UK and primarily serve UK SMEs, we can work with businesses in other regions depending on integration and compliance requirements.
What's your background in cybersecurity?
SME Cyber Solutions was founded as a cybersecurity company, protecting UK businesses from ransomware, phishing, and data breaches. Our team includes Crest-certified security analysts, and we're members of NWCSC, NWRDSC, and Cyber London. That security expertise ensures every AI solution we build is secure, reliable, and compliant.
Book a free consultation and we'll answer all your questions — no obligation, no sales pressure.