See how SME Cyber Solutions has helped businesses save time, reduce costs, and improve operations
Industry: Healthcare
Client: Dr David Sewell, Head of Digital
One Vision Healthcare needed to assess security risks in their cloud storage infrastructure. What started as a routine check revealed critical vulnerabilities that could have led to data breaches and compliance issues — putting patient data and the organisation's reputation at risk.
SME Cyber conducted a comprehensive cloud security assessment, identifying high-risk areas across their infrastructure. We provided a clear, actionable report with immediate remediation steps prioritised by severity and business impact.
"We hired SME Cyber for a routine test of our cloud storage and thought we were just checking on our videos. However, the team quickly found serious risks across our cloud setup. Thanks to their clear report and fast advice, we were able to fix those critical issues immediately. I'd gladly hire them again for future testing."
Regular security assessments reveal hidden risks before they become breaches. Our team's expertise helped One Vision Healthcare protect sensitive patient data and maintain compliance.
Industry: Professional Services / Consulting
Client: Alan Lloyd, Director
Axcelerate Consulting suffered a phishing attack that gave the team a serious scare. They needed immediate help to address the breach and prevent future incidents — but they also needed ongoing protection to ensure it wouldn't happen again.
SME Cyber responded quickly, containing the immediate threat and implementing comprehensive protections including email filtering, endpoint security, and 24/7 monitoring. We also provided staff training to reduce human risk.
"We brought SME Cyber in after a phishing attack hit our business and gave us a real scare. They not only helped us deal with the immediate problem but also put proper protections in place so it wouldn't happen again. Their team now monitor and protect our systems day to day, which gives us real peace of mind. It feels like they've become part of our own team, always keeping an eye out for us."
Incident response is just the beginning. Ongoing monitoring and support prevent future attacks and give business leaders peace of mind to focus on growth.
Industry: Coaching / Professional Services
Client: Zeenat
Zeenat was struggling with a persistent email deliverability issue — her work emails kept landing in recipients' spam folders. Despite multiple attempts to resolve it herself, the problem persisted, damaging her ability to communicate with clients and prospects.
Neil from SME Cyber quickly diagnosed the root cause — DNS configuration and email authentication issues. He implemented the necessary technical fixes including SPF, DKIM, and DMARC records to restore email deliverability.
"I'd highly recommend SME Cyber. I was dealing with an ongoing issue where my work emails were consistently ending up in recipients' spam folders, and despite trying to resolve it myself, I was getting nowhere. Neil was incredibly efficient, proactive, and wasted no time in getting straight to the root of the problem. If you're experiencing email or tech-related issues and want someone knowledgeable, responsive, and supportive, I wouldn't hesitate to recommend them."
Technical expertise matters. What seemed like an unsolvable problem was quickly diagnosed and fixed by someone who understood the underlying systems.
Industry: Manufacturing / Product Development
Client: Simon Carney
Carney UK needed support with CE certification — a critical compliance requirement for their business operations. The process was complex and time-sensitive.
SME Cyber provided expert guidance and technical support to help Carney UK navigate the CE certification process efficiently and accurately.
"We hired SME Cyber for help with CE certification and are very happy with the service."
Compliance doesn't have to be complicated. With the right expertise, even complex certification processes can be smooth and straightforward.
Industry: Healthcare / Dental Practice
Client: Sarah Mitchell, Practice Manager
Bristol Dental Care was constantly missing calls when their team was with patients. Potential new patients would call, get no answer, and often go to competitors. The practice couldn't justify hiring a full-time receptionist, but they were losing revenue from missed opportunities.
SME Cyber deployed an AI Receptionist that answers every call professionally, handles common enquiries, books appointments automatically, and routes urgent calls to the appropriate team member. The system operates 24/7, including evenings and weekends.
"The AI receptionist from SME Cyber has been a game-changer for our practice. We were missing calls constantly when our team was with patients. Now every call is answered professionally, appointments are booked automatically, and we've seen a 40% increase in new patient enquiries being captured. It's like having a full-time receptionist who never takes a break."
AI receptionists provide 24/7 coverage at a fraction of the cost of hiring staff, ensuring no opportunity is missed while delivering professional service to every caller.
Industry: Technology Services / B2B
Client: James Richardson, Managing Director
TechServe Solutions was struggling with slow lead response times. Sales enquiries would sit in inboxes for hours or even a full day before anyone followed up. By that time, prospects had often moved on to competitors. The sales team was busy with demos and closing deals, and couldn't prioritise immediate responses to new leads.
SME Cyber implemented a Lead Follow-Up Agent that instantly responds to every enquiry, qualifies leads based on specific criteria, nurtures prospects with personalised messaging, and automatically books sales calls when leads are ready. The system integrates directly with their CRM and calendar.
"We implemented SME Cyber's lead follow-up agent and the results have been remarkable. Every enquiry now gets an instant response, leads are qualified automatically, and our sales team only speaks to prospects who are ready to move forward. We've cut our response time from 24 hours to 2 minutes, and our conversion rate has increased by 55%. The ROI was clear within the first month."
Instant lead response dramatically increases conversion rates. AI agents ensure every prospect receives immediate, personalised attention while freeing sales teams to focus on closing deals.
Industry: Professional Services / Consulting
Client: Emma Thompson, Owner
Thompson & Associates was drowning in administrative work. The team was spending 15-20 hours per week on manual data entry, email sorting, CRM updates, and routine paperwork. This time could have been spent on billable client work or business development, but instead it was consumed by necessary but repetitive admin tasks.
SME Cyber deployed Admin Automation Agents that handle email sorting and prioritisation, automatic CRM updates, data entry from documents and forms, report generation, and meeting scheduling. The system works in the background, processing tasks automatically without human intervention.
"Before SME Cyber's admin automation, my team was spending 15-20 hours per week on manual data entry, email sorting, and CRM updates. Now it all happens automatically. We've redirected that time to client work and business development. It's honestly transformed how we operate. I wish we'd done this years ago."
Automating repetitive admin tasks frees teams to focus on high-value work. The time savings deliver immediate ROI while improving accuracy and employee satisfaction.
Industry: Legal Services / Law Firm
Client: Michael Chen, Senior Partner
As a small law firm, Chen & Partners couldn't justify the cost of hiring a full-time receptionist (£20,000+ annually plus benefits). However, they were losing potential clients to missed calls and voicemail. When prospects needed legal advice, they wanted to speak with someone immediately — not leave a message and wait for a callback.
SME Cyber deployed an AI Receptionist specifically configured for legal practice needs. The system handles initial enquiries, books consultations, performs basic case qualification (practice area, urgency, conflict checks), and routes urgent matters to attorneys. It operates 24/7 and integrates with the firm's case management system.
"As a small law firm, we couldn't justify hiring a full-time receptionist, but we were losing potential clients to missed calls. SME Cyber's AI receptionist solution has been perfect. It handles initial enquiries, books consultations, and even does basic case qualification. Our client intake has increased by 30% and the system pays for itself many times over."
AI solutions deliver enterprise-level capabilities at SME-friendly prices. Professional service firms can capture more business while keeping overhead costs low.
We act quickly when it matters — whether it's an urgent security issue or a time-sensitive project.
We explain technical concepts in plain English and provide actionable guidance you can implement immediately.
Clients consistently describe us as "part of the team" — proactive, supportive, and genuinely invested in their success.
Book a free demo and discover how we can help you achieve similar results.