Privacy Policy

1. Introduction

SME Cyber Solutions Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your information when you visit our website or use our services.

2. Information We Collect

We may collect the following information:

• Personal details: name, email, phone number, and company details when you contact us, book a demo, or subscribe to updates.
• Technical data: IP address, browser type, device, and pages visited, collected via cookies and analytics tools.
• Interaction data: messages sent through our website forms, AI chat, or email communications.

3. How We Use Your Information

Your information is used to:

• Respond to inquiries, requests, and service bookings.
• Provide, operate, and improve our website and AI-powered services.
• Send newsletters, updates, or promotional communications if you opt-in.
• Analyse website usage to improve user experience and security.
• Comply with legal obligations and protect our business and users.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent – when you agree to receive marketing communications.
• Contract – to fulfil your service requests or agreements.
• Legal obligation – to comply with applicable laws.
• Legitimate interests – to operate and improve our services safely.

5. Sharing Your Information

We do not sell your personal data. We may share data with:

• Trusted service providers who help operate our website, AI services, or analytics.
• Compliance and legal authorities if required by law.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, track usage, and measure the effectiveness of our services. This includes:

• Google Analytics and Google Tag Manager
• LinkedIn Insight and other marketing pixels
• reCAPTCHA to prevent abuse

You can control cookies via your browser settings. For more details, see our Cookie Policy.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or to meet legal obligations. Contact form submissions and demo requests are retained for up to 3 years unless you request deletion.

8. Your Rights

You have the following rights under GDPR and UK data protection law:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion or restriction of processing
• Object to processing for direct marketing
• Withdraw consent at any time where consent was given
• Data portability to another provider if applicable

To exercise these rights, contact us at contact@smecybersolutions.com.

9. Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, or misuse. All data is stored securely, and sensitive information is encrypted where applicable.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal data.

11. International Transfers

Your information may be processed in the UK or EU. If transferred outside the UK/EU, we ensure adequate safeguards are in place, such as standard contractual clauses or equivalent protections.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The date at the top reflects the latest version. Major changes will be communicated via our website or email.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: contact@smecybersolutions.com
Phone: 07917 858 362